FAQ

1. How can I become a DXN Independent Distributor?

  1. To become an independent distributor, you must be at least 18 years of age.
  2. A sponsor can introduce you.
  3. You must purchase a membership kit. Complete the membership application form in the kit, then return the original copy (white form) to Daxen, Inc.
    Or
    You can also choose to apply for membership online. Go to www.dxnusa.com and select Join DXN and then click on Sign Up button.

2. How can I purchase my membership kit?

  1. You can purchase a membership kit directly through your sponsor.
  2. You may choose to order a membership kit by calling (909)348-0188.You can also choose to apply for membership online. Go to www.dxnusa.com and select Join DXN and then click on Sign Up button.
  3. Purchase Through Service Center (see Service Center Directory)

3. What is included in the membership kit?

  • A membership application form
  • A Welcome Letter that includes your Instant Member ID
  • One bottle of RG30
  • One bottle of GL30
  • Product Brochure
  • DXN Business Plan and Policy and Procedure Booklet
  • DXN Company Profile and Product Booklet
  • Single Product Flyer Set
  • Multifold Brochure (English/Spanish)
  • Price List for Distributors and Consumer
  • Retail Receipts

4. Do I need to renew my Member ID?

Upon completing the membership application process, the membership ID included in the member kit shall become effective. There is no need to renew the Member ID. Please note that in order to maintain the Membership you are required to purchase at least 1 order within a year.

5. Is the Social Security Number/Tax Id compulsory?

Yes, the Social Security Number/Tax Id must be filled out in order for the application to be complete.

The Social Security Number/Tax Id is to prove that you are legally working/doing business in United State of America.

Daxen, Inc. will issue 1099 forms at the year-end to the independent distributor.

6. How can I sponsor a new distributor?

  1. You can pre purchase extra membership kits and sign your prospective downline directly.
  2. Your prospective downline can also call Daxen, Inc. office or go on-line directly to order a membership kit. (Remember to give them your ID Number and Name as this is required for their sign up procedure.)

7. How can I purchase the products?

  1. Directly visit Daxen, Inc. office located at565 Brea Canyon Road, Suite B
    Walnut, CA 91789
  2. Join the Monthly Autoship System, which will automatically place an order every month for you (Daxen will credit the charged amount between 1st till 10th of each month).
  3. Just call our office and we will proceed your order
  4. Send in Order form by fax or mail
  5. Place an online order through our website at www.dxnusa.com and select Join DXN and then click on Sign Up button.
  6. Purchase Through Service Center (see Service Center Directory)

8. How much is the Shipping and Handling Charge?

The shipping and handling charge is ONLY US$7.00 for a single invoice of a maximum of US$2,000.
(The more you order the more you save.)

If you order online through www.dxnusa.com then the shipping and Handling Charge is ONLY at US$5.00.
(You can save even more.)

This shipping policy also applies for Alaska, Hawaii, Guam, and Puerto Rico.

Shipments require at least 4 minimum working days to arrive; some areas may require more days depending on the shipper.

9. Why is the product price for Hawaii/Alaska/Guam/Puerto Rico more expensive then for the US continent?

Since Hawaii, Alaska, Guam, and Puerto Rico are located out of the US continent, there is an additional cost and procedure in shipping the products. However, shipping cost to the islands are charged the same as the continent.

10. Why is the sales tax calculated based on Retail Price

The Retail Price is the end user price, therefore, tax is incurred on the final price.

11. What does PV and SV stand for?

PV stands for Point Value. Different point values are assigned to different products. The points will accumulate month by month from your personal purchase and your group purchase. At the end of every month, the Total PV accumulated will reflect upon your latest position/rank (from 6% to 25%).

SV stands for Sales Value. The bonus amount will accumulate from your personal and group purchase and be used to calculate the amount of Bonus that you will receive.

*Please refer to the “Business Plan and the Policy and Procedure booklet” for more details on the calculation of the bonus and the requirements to achieve higher rankings.

12. Does the Independent distributor have to purchase a certain quantity of product every month?

There is NO monthly minimum requirement for the Independent Distributor. However, a member is required to have at least 30 Personal PV in order to receive Bonus.

If the member ranking is above Star Agent, the required Group PV is 100 PV (including the 30 Personal PV) to entitle for the Development Bonus.

For further details, please refer to the “Business Plan and Policies and Procedure Booklet.”

13. When does the company send out the Bonus Check?

Bonus checks that are over USD$20.00, will be sent out on the 10th monthly to the Independent Distributor address stated on the application form. For bonus under USD$20.00, we are implementing E-bonus which member can easily auto-redeem on their next purchase.

14. Can the distributor request to have their genealogy printed?

Yes, The distributor can either print it out in the DXN Office (with fee) or through the DXN Website (AUToTrack System).

15. How can I start an International Sponsoring?

DXN Bonus Plan’s seamless procedure allows members to sponsor friends or relatives in all countries worldwide where DXN has operation. Simply give your Name and ID Number to the prospective downline and request them to visit DXN’s local office to process membership registration.

16. Do I need to maintain a minimum PV overseas?

No, you will only need to qualify and maintain your Personal PV at the country where you are registered.

You can also choose to maintain your PV at the country that is most convenient for you. However, you must understand and follow the requirements and policies of that country. (You are limited to maintain PV in ONE country)

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